The Dial House - Broadland

Attended for a wedding. Strange atmosphere as the place has been sold and due to be renovated but bookings were being honoured by staff who had been made redundant! Lots of bare walls and unwanted items lying about. BUT food was excellent, the staff were friendly and helpful and the espresso martinis were good!

We’ve eaten here before quite a while ago so our expectations were high. The greeting greeting and place seemed to have something missing. No atmosphere and sticky tables, thr menu was sparse and then to be told two of the remaining dishes weren’t available really narrowed the choice down. The excuse was the place was being refitted and basically the owners were running everything down, not our words but the staff ! The food served was quite poor for taste quality and value, chicken dry fish over cooked. The bill had the tip added on which we paid because we thought at least the staff tried their best in strange circumstances. We certainly won’t be back who ever takes over or refits the place !

We booked, turned up a little early and had to wait a while for someone to seat us. There was one other table occupied so not sure why it took so long. The eclectic style was interesting if a bit chaotic. We sat at an old wooden table with feature chairs but I had to swap mine as it was really uncomfortable and not very well upholstered. We waited quite a while for service for each course, surprising as there was a max of 3 tables occupied at any one time. The food was good. Not exceptional but good quality, tasty, well cooked and presented. My partner's favourite course was his very good steak (locally sourced), mine was the fabulous cheese at the end the cheese itself was very good but all the extras were really interesting and different. The waitress was pleasant but we did feel as if the whole place was running without enthusiasm. No attempt at any personal touch or chat. No rudeness either. But given that so much effort has gone into the decor and fittings being so different and the food and reputation are so good, it felt a bit flat.

Had Lunch here with my mum and it was absolutely lovely, the food was so tasty and the staff were very friendly. Would highly recommend.

Really disappointed. After a wonderful experience last summer, I booked it for my mum’s birthday. Despite it not being busy, everything took forever. It took over 3 hours to have a roast and desert. It took ages to have our order taken and it felt like we’d been forgotten about. When the food came it was all ok, but the wait was infuriating. And, when it was time to pay, all the staff had already got their coats on or sitting down eating themselves. We felt like an inconvenience. After recommending the place to so many people as my last visit was so lovely due to the quality of food and service, I’m a little embarrassed if this is now the norm.