Wagamamas - Bristol, City of

The spicy ramen was a welcome comfort during a typical Bristol rainstorm. Staff and the vibe of the restaurant was lovely!

Such a fab meal, our waitress Lisa was so attentive and our meals came out perfectly which was great seeing as I faffed around with swapping things out! Came out in perfect timing and the portion sizes were amazing considering price. Very happy!

On arrival, really welcoming staff, pleasant and polite. It went downhill after that. Waited longer than usual to order, the server was not knowledgeable and left one side dish off the order. Food arrived, the Ebi Katsu was presented beautifully, the food did not live up to its appearance, was warm and not crunchy. The Pad Thai was over cooked and dry. No chilles in it and just the one piece of spring onion. When the missing side dish was asked for, I was made to feel it was my fault and then it wasn’t rushed to us, it arrived after we’d finished the rest of our meal. This was nothing like our usual Wagamama’s in Cardiff and Swansea.

I have never had a poor meal at Wagamamas so I won’t go on about the excellent food that we also experienced here during a family birthday meal . We usually go to the W in Queens Rd but last time we weren’t that impressed so decided on a change and so pleased we did. What I would like to rave about is what a fantastic manager they have at this place. On the night we visited, last night, a Wednesday evening at 7.30pm it was busy with a good vibe. I am coeliac and the first question the waiter asked was ‘are there any allergens? As soon as I said about the gluten, he provided me with a GF menu. This menu being handed out prompted the manager to arrive at our table who explained to me the process for dealing with allergens, that she was trained and that my food would be cooked in a sterile pan and cross contamination would be avoided, she also brought me some GF tamari sauce. This really put my mind at rest as so many restaurants don’t consider cross contamination and wouldn’t even know soy sauce contains gluten! The GF menu is a bit limited, Imwould like to see more appetisers but there is still enough choice to enjoy a tasty meal here. The prawn Rakasui was excellent and I couldn’t finish it all. My meal was a bit delayed due to staff shortages but the manager was extremely apologetic and took the meal off the bill without us even complaining, I never expect food at Wagamamas to arrive all together anyway. I wish more restaurant managers were as clued up as this person was, she’s definitely a huge asset to Wagamamas. We will be sure to return again.

The service at this restaurant is top-notch. The manager is excellent and the staff are very polite. I will definitely be returning again next month.