California Pizza Kitchen - Braintree

Very poor customer service!! We have small children and were at space zero. They needed to eat dinner by a certain time although were playing. We placed a few pizzas for take out with the intention to have the food prepared while we wrap up and then go dine in to include order more food for the adults at the restaurant. I added a tip to the take out order as well to accommodate us. When we got there we were refused service because we already ordered our pizza. They didn’t care that we had small children, that someone from our party needed to nurse, that we were going to order more food. Mind you, half the restaurant was empty with open tables. We had to eat in the entrance while we waited for the infant nursing to finish in the bathroom. A staff member then even proceeded to kick us out and tell us the toddlers couldn’t eat while waiting. They even made a fuss to give us drinks to go (hot tea). Food was good, but customer service and human decency was nothing like I have ever encountered. Would highly advise not to eat here.

I came to eat at CPK as we occasionally come and we’ve always loved the pizzas and the desserts here but today was horrible. To begin we had to wait 10 minutes to be served. We order 2 drinks a virgin margarita and a strawberry mojito and got the opposite. In this case it was okay as we just switched but just imagine that I was under age or pregnant, or just couldn’t drink from religion. I ordered the Hawaiian pizza and the dough was cold and chewy. I felt as if I was eating microwaved pizza. My mom ordered the bbq chicken salad and the lettuce wasn’t fresh. as fas as atmosphere goes when we got in the tables in front of us were dirty and stayed dirty until the time we left. And multiple tables were a mess on our way out.

California Pizza kitchen always has delicious pizza. I adore their barbecue chicken. The sauce and crust just really stand put together on it. I ordered pizza as duo with salad. But the barbecue chicken salad side was a bit hard tp eat. I liked lettuce, chicken and crunchy chips. But I couldn't finish the salad since tomatoes were not my likely. I just really don't like underwhelming tomatoes.I sadly couldn't eat the dessert. I ordered strawberry shortcake dessert on a biscuit. The biscuit was too heavy and over cooked. It was really dry. I only ate the ice cream and strawberries.I would come back for pizza; but dessert and salad were not appealing enough to try again. We had great customer service here. The vibe was really pleasant during lunch time.

I’m leaving a 5 star review solely for my server Jay. He was very nice. My nieces were a little cranky and he went above and beyond to try to put a smile on their face. He was knowledgeable and despite being shorter staffed (we went on a Sunday) he definitely made sure to check in on us and make sure we were good. Kudos to Jay for holding his tables down and just being a ball of positive energy.Kid-friendliness: They had crayons and coloring pages for the kids

I really want to give this California Pizza Kitchen 1 star…… the pepperoni taste nice. Everything besides that is unprofessional and unacceptable!