Rooftop Pool - Black Hawk

Shout out to Jessica at the front desk you are the pinnacle of great customer service and the other front desk staff, bartenders and restaurant staff should take a lesson from you. Our experience was subpar aside from our check in process. On the second day I discovered my car got hit and damaged in the parking garage and staff wouldn't even take the time of day to check the cameras to send evidence to my insurance.

Stayed for our anniversary last Friday. Room was clean. Very nice. all of the furniture was nicked, beat up, and looked like it was purchased from the Goodwill. Bathroom was clean and tiled.Tried to contact both the front desk and housekeeping to send up a couple of extra pillows, but no one would answer their extensions from our room after multiple tries.Timberline grill was good for service, however took over an hour to get our dinner (crab legs which was obviously just thawed (very cold fishy smelling even though the portion was generous.Slots were very tight. Went to other casinos to gamble where we found looser slots and gaming.Overall, this was our first time staying at the Ameristar. Have stayed at other comparable casinos (Horseshoe for much less . Better to eat at Gilpin for a hot dinner for less than 300. No one at the Ameristar seemed to care, nor could you find anyone to express your issue to. First impressions are paramount Ameristar!

Absolute worst check in experience. Not customer service oriented at all. Would not recommend

This was my second visit to Ameristar and both were great visits. I love the big bar and it 's a great place to watch a game or meet and talk to people. The bar tender took care of our group and was on top of his game even though it was busy. It was Thursday and the first football game of the year so a lot of people watching as well as those that were just playing the slots.There were plenty of restaurants but I will say that I walked by the Fireside at 9:30 and asked if we could still have dinner [since they closed at 10PM] but she said probably not . Well damn.This place is huge and has plenty of parking in the back.

Ameristar is a really nice resort! It has a beautiful hotel, with a pool and roof top hot tubs. The spa is very impressive. The 2 floors of the casino are filled with a wide variety of slots and table games. Unfortunately, the table game minimums are too high for me. But the bars have video poker . Overall, this is a great resort!