Mcdonald's Family Restaurants

The wait in the drive-thru line was quite lengthy, but the food was delicious.

I ordered two Angus BBQ bacon burgers for $9 each, and what a disappointment! They were served with raw onions instead of caramelized ones, and covered in BBQ sauce. It was disgusting. McDonald's needs to step up their game, this is not acceptable at all. I wouldn't even give them one star, if I could.

The customer service at this restaurant was very poor. We placed our order using the self-serve monitor and opted for table service. After waiting for 15 minutes with restless kids, I went to inquire about my order. The staff said it didn't come through, so I had to place my order again. When it came time to pay, they insisted I hadn't already paid, causing a delay. Eventually, they brought out my order, but it was incomplete. After several attempts to rectify the situation, I finally received my correct order, only to find that it was still incorrect. Despite my frustration, the staff did not apologize or offer any assistance.

Quite clear. Slow, terrible eating, that is missing from the order, and I asked for lean milk and got full cream. they don't care, but I guess if they get paid at least, why would they do that?

I am at least 10 or so often here because I am local in bankstown, not even it was a good experience. 1) chips are always cold and taste direction. 2) burger and other food items do not taste fresh at all. 3). the half of the time they have forgotten something from my order and occasionally it is only the wrong order together. 4) customer service in the business is super slow, there is never someone who covers the front, up, personal in the rule look confused and not help them except they ask if their backs are not turned. it is shocking how consistently bad this place is in consideration of the brand standards and compared to other McDonald’s. I would suggest that this site will set up fire management and the entire team and hire people who are enough to get at least the product quality.