Taco Bell - Aurora

Don't go here. On separate occasions we have yried to go here and always closed. Last week we tried to go in when we could see someone sweeping at 445pm and she unlocked the door to tell us they wont open until 5pm. Tonight, after sitting behind 5 cars in drive thru at 838pm when I finally get up to order, the guy comes on and tells the car in front of me that he is closed, yet we couldn't pull ahead because people were at the window and we couldnt back out. There were 4 cars behind me and the lady directly behind me was picking up from grubhub. She walked to the window and he still denied serving her. He tried to tell me the lights in the dining area were turned off, when i questioned why all the lights were on, but when was finally able to pull thru they were on. They should sell it to someone who knows how to run a business or close it for good.

9/2/22, 7pm. Honestly, one of the worst fast-food experiences ever. I know, it 's fast food, expectations should be low but this was remarkably bad. Took over 45 minutes to get food and I was 3rd from the order board. I was stuck as someone pulled up behind me or I would have left. Not an exaggeration, over 45 minutes for like 5 cars. Order taker was nice but kept saying I don 't know if we have that and apparently couldn 't find out or even ask someone. at the window, 45+ minutes later I watched a customer bring a bag of food up to the front counter, trade it for a different bag with an employee and then that bag was given to me. When I asked if that customer had this bag she said no, it was just on the counter . meanwhile all the other drive through bags are being prepped right by the window, not the counter. I accepted the bag, looked and saw a quesadilla and the right number of items and left. Got home and literally the only correct item was a chicken quesadilla. Had 3 other items that I didn 't order at all. Also asked for no sauce , it 's on the receipt even, but the bag came with approximately 30 fire sauces... and zero napkins. The whole time waiting at the window there was one employee standing at window doing nothing and one employee dancing, doing nothing. No one even commented on taking 45 minutes, no apology, no urgency. I tried calling on speaker for 30 minutes while I ate random items that weren 't half as good as the items I ordered, it just rings and disconnects. It 's taco bell, my standards are low, but man was this disappointing.

This Taco Bell is on the way home from my child 's school, it is often closed but I noticed it was open today so decided to stop by. That was a very large mistake, I will never be returning to this Taco Bell. It 's not just about the fact that my food was incorrect that happens mistakes get made and I understand that but when I went back in I was one of five people who had issues with their food waiting to get their return orders. New customers would come in and get their food before any of us did they made one lady 's food wrong twice and it wasn 't until the third time that it was correct. I proceeded to wait nearly 40 minutes to get my correct food order with not a single I 'm sorry mentioned in regards to me waiting or having issues with my food. When I did finally get my food the main issue was that they put lettuce on everything I asked to not have lettuce on it half of the items still had a decent amount of lettuce it appeared that they remade the item incorrectly and just tried to do their best to scrape off some of the lettuce they had accidentally put back on while I was waiting those 40 minutes. This has hands down been the worst Taco Bell experience I have ever had in my life and I am a very frequent Taco Bell eater. If your looking for fast food or even a normal taco bell experience this is not the one to stop at.

What @TacoBell closes early on a Tuesday??!! #ThisOne (Hampden and Tower) #Management Maybe they should close and put in a quality restaurant for the neighborhood!!

I received the wrong order after waiting about 20 minutes in line. This location has frequently closed due to various issues. It might be worth considering better incentives for the staff to keep them engaged, which could improve overall service. The issue seems to be more about management than the employees themselves.