Firehouse Subs Long Shoals - Arden

Had ordered a club on a sub for participation this evening. I've been involved. have been home and the sandwich had only truthahn, sink and mayo on it. no cheese, salad, tomato, etc. on it and no speck!

Food was okay. Service was terrible. Extremely rude staff. One girl was nice another was just plain rude.

My first time eating Firehouse .... I absolutely loved it!!! Steak and cheese!!!

I placed an order for food delivery, but the restaurant never received it. When I called to inquire about my order, the staff member was very rude and condescending. I asked if there was any way to still receive my order, but he told me to contact the delivery service since I had paid them, not the restaurant. Despite the website saying to call the restaurant in this situation, he refused to help and showed no concern, even after I showed him the email confirmation and bank account payment. The way he spoke to me was completely unacceptable, and as a result, I will not be returning to this restaurant. It's disappointing to see such a lack of common courtesy from people.

The restaurant typically serves good food, but they consistently struggle to accurately fulfill orders. I have attempted to give them multiple chances, but unfortunately, this specific Firehouse Subs location is the worst one I have experienced. Each time I order a sandwich, it needs to be remade because they rush and lack attention to detail. It seems that they only prioritize speed over quality, unless it involves an error related to the order.