Domino's Pizza - Antrim

Every time I think we will order a pizza I hope that they won’t mess up the order. I stayed away from the Antrim store for ages but with new management I tried again...I ordered by phone after everything opened up after lockdown ..I was on the phone for 30 minutes at least while I gave my order because the staff member couldn’t work their computer ..despite repeating the order over and over again..it was wrong. Pizzas not even close. Used the app today...Same thing...random toppings not even close. Just call it Roulette Pizza and cut out the false advertising..you don’t get to choose. Plus don’t try and phone to complain ..they don’t pick up.

Ordered a large thin base pizza... they weren't wrong on the thin bit, it was like a sheet of paper, and the excuse for toppings... most of the slices didnt have anything on it. Stevie Wonder could have made a better pizza. Never in my days with i get a pizza here again as you can get much better close by for other shops.

Customer service is atrocious. I ordered using the app stating 25minutes for the order to be ready. It took 40 minutes for the order to display as “ready to collect”. Once inside the staff made an obvious effort to ignore me probably thinking I was in to order at the counter and wishing I would leave to not impact their 23:30 leaving time that all 3 staff would not stop talking about for the 20 minutes they had me standing there with the pizza continuing to stew inside the box, whilst every so often glancing at me in the hope I had left. Once I was finally properly acknowledged I express my discontent at being ignored, was handed the pizza and met with an apology of “cheers”. I got home, pizza was soggy immediately binned and compliant lodged. I got a reply asking if photos were available which obviously they weren’t as it was went directly into the bin, how did they want me to exhibit soggy cold bread in a photo????? So I obviously said no as I wasn’t going to fish it out of the bin for some silly photo. I then received a reply from a local store representative ‘Grace’ who was as helpful as her colleague that handed me my order stating Hi, Thank you for providing this information, unfortunately as no images have been provided, we are unable to provide any sort of compensation. However, we can assure you that this will be looked into to prevent this from happening again. Your concern will now be considered closed. Kind Regards, Grace As you can see this is an easy way to sweep under the carpet their own issue by making it my fault for not taking photos of absolutely everything and the ridiculous exclusion of the staffs poor attitude towards customers leading to this issue. I have been unable to speak with an unbiased customer service operative as I just keep getting passed to the store who will not accept that the problem is theirs and their product was faulty. Bear in mind that previously they have given a refund without photos for botching the order with the toppings being a pick and mix instead of reading the order details. I am very much open to a resolution.

I don't mind waiting, but it's a hassle to pay at this restaurant. The staff seem disconnected. I feel defeated and won't be coming back. I'd rather get a cheap pizza from Poundland. When I got home, I found my food cold.

This is the best pizza place in the area. They have a variety of toppings to choose from. In addition to pizza, Domino's also serves dough balls, similar to pizza balls, potato wedges, and a variety of sauces and dips. I really enjoy this restaurant and you can also get takeout from here.