Brew Dog Tap - Aberdeenshire

We arrived in the area a night early for a rare couples night out. Table was booked for 6pm and eventually they got round to taking our order. We explained that we wanted to order starters then mains later once we decided how hungry we were. An hour and 45 minutes later we had long finished our starters and drinks and someone finally came and checked on us. We asked for our bill and left. Place wasn't busy there were empty tables and we didn't have the QR code that some tables had. As a venue that's all about the experience, beer and food they are very lacking on the experience/service side. Starters were okay but starting to get cold. We had our drinks removed from the order but that doesn't make up for the ruined evening.

Warm and friendly welcome, said they were busy but really food was not that long arriving . We had a variety of burgers. Good choices for vegans too. Excellent choice of beers.

I regularly eat at brewdog Ellon and have been twice in the last couple of months. Food and drink standards have been consistent but seem to be waiting longer and longer for food and drink to be delivered to table . 75 mins on first occasion they were busy) and 45 mins on second occasion even waited that long for drinks). The waiters are very pleasant and they didn’t seem rushed off their feet but the bar staff and kitchen staff seems to be working with a massive backlog. Bar staff were constantly dealing with people who were walking up to bar to get drinks and as a consequence those who had given order online/ to waiting staff were pushed back to bottom of queue. I live locally and want to support local business but brewdog need refresh their operating model. Not sure I’ll be back

I've been to my local Brew Dog quite a few times and love the food. This my first time at Ellon. My son ordered the pizza and the one that turned up looked nice but the base was soft. We spoke to the staff and without hesitation, they said they would get a fresh one and did we want to keep that one; which we didn't. The next one was spot on. Restaurants get things wrong, but how they react is how I judge somewhere. So 10/10 and I loved my loaded chips.

I love Brewdog for the food, atmosphere and innovative thinking. We took our friends here as they hadn't been before. Table we were shown by girl at door to just wasn't suitable as it was right beside games tables etc so very noisy as it was so busy. When we asked if we could be moved it was a no sorry and an I don't really care attitude and off she walked. When waiter arrived I asked again if we could be moved. Let me go check back he came and located us a quieter booth lovely friendly guy who couldn't do enough for us. THIS makes the difference to Brewdog so James Co please note staff all need to be at this guys standard!! His attentive care was second to none. We left him a big tip to ensure he knew how much he was appreciated!!